Technical Support

Together we issue credentials to the world using the latest technology manufactured by top brands such as HID and Data Card.

Card Printer Repairs

Digital ID Technologies (Pty) Ltd knows the importance of strong after sales support. This is why we have invested a lot of time and effort into building our technical department. Our technicians are certified directly through HID and qualified to work on any FARGO ID card printer. This qualification is renewed annually to ensure that our technicians are always up to date with the latest skills needed to provide the best quality service to our customers. This skill set combined with a fully equipped technical department enables us to provide the best after-sales support with the quickest repair turn around time in the ID card industry. To book your card printer in for repairs please contact our technical support team.

Send us an email and we will get back to you within 24 hours.

remote desktop support

With the arrival of the digital age, it has never been easier to request for a technicians assistance. Digital ID Technologies offer free remote desktop support via Team Viewer to provide our clients with live support for their card printing software. All of this is done remotely over the internet which means there is no need to pay a call out fee! If you are in need of some remote assistance please download our quick support app below.

NEW PRINTER?

HERE ARE THE BASICS

Most of the problems encountered in the field are simple to resolve.
Here are a few helpful videos to get you started.