Refund Policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
– Spare Parts
– Downloadable software products
– Physical discs
– Special order items
– Pre-printed cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

– Restocking fee of 25% on any unopened hardware will apply
– Repacking and restocking fee of 50% on any hardware will apply
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and payment will be made to your bank account, within a certain amount of days.

Alternatively you will have the option whereby we process a credit note only (no refund) towards your next order.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@digitalidinc.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@digitalidinc.com and send your item to: Digital ID Technologies , 36 Hennie Alberts Street, Gemstone Office Park , Brackenhurst, Gauteng, 1448, South Africa.

Shipping
To return your product, you should send your items with a courier company or your companies driver to: Digital ID Technologies , 36 Hennie Alberts Street, Gemstone Office Park , Brackenhurst, Gauteng, 1448, South Africa

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you work, the time it may take for your exchanged product to reach you, may vary when using a courier company.

Should you make use of a courier company, please ensure you make us of a reputable company, as Digital ID Technologies will not be held liable to any items lost while in the possession of a courier company.

Please feel free to contact should you have any questions or concerns regarding our refund policy.

Tel: +27 11 867 5843
Email: sales@digitalidinc.com